One-stop shops for residential building energy renovation in the EU

Boza-Kiss, B. ORCID: https://orcid.org/0000-0003-4005-2481, Bertoldi, P., Della Valle, N., & Economidou, M. (2021). One-stop shops for residential building energy renovation in the EU. Publications Office of the European Union , Luxembourg. 10.2760/245015.

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Abstract

This report is the second part of a Europe-wide survey and assessment of one-stop shops (OSS) for energy renovation of buildings. Based on the case studies of 63 OSS in the EU, we find that the approach has a potential to cover 5-6 of the renovation volume of 35 million buildings in 2030 set out by the Renovation Wave Strategy , at low social costs, integrating private investments with client-friendly methods. The current level of activity of the European OSS market is estimated to be around 100 000 projects per year. The OSS can bridge the gap between a fragmented residential building sector, with a large heterogeneous set of households, and the construction supply side. They can help increase the actual renovation rate by supporting potential clients through the various steps of the decision-making process. Their success lies in part with their locally embedded focus, engagement with interested but not yet committed energy users/asset owners and ability to form strong relationships with clients. They can support the renovation journey from start to finish and can facilitate access to financing, occasionally offering better rates. While our analysis identifies several structural, legislative, financial, and information measures with a positive impact on OSS-enabled renovation projects, it is possible to enhance their contribution by reviewing specific policies that support or hinder their success. Although not typical of OSS in general, but with proper incentives, they can improve the average renovation depth in terms of energy performance level by adopting a holistic approach and, at the same time, they can reach out to vulnerable populations, such as tenants of social houses, thus contributing to the alleviation of energy poverty. Finally, OSS can contribute to the enhancement of communities and neighbourhoods. They help current tenants to improve their living conditions and thus stay in the area.

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