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Lee, R.M. (1983). Automating Red Tape: The Performative vs. Informative Roles of Bureaucratic Documents. IIASA Working Paper. IIASA, Laxenburg, Austria: WP-83-039
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Abstract
Bureaucratic red tape involves communications that are not only informative, but also performative, representing the exercise of bureaucratic authority. Automation efforts, to be effective in reducing red tape, will need to include these authority aspects as design variables. A concept of bureaucratic software is suggested.
| Item Type: | Monograph (IIASA Working Paper) |
|---|---|
| Research Programs: | Clearinghouse and Networking Activities (CLH) |
| Depositing User: | IIASA Import |
| Date Deposited: | 15 Jan 2016 01:53 |
| Last Modified: | 27 Aug 2021 17:11 |
| URI: | https://pure.iiasa.ac.at/2273 |
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