An Approach to the Maximization of Operational Efficiency in a Bureaucratic Organization

Yorque, R. (1975). An Approach to the Maximization of Operational Efficiency in a Bureaucratic Organization. IIASA Working Paper. IIASA, Laxenburg, Austria: WP-75-119

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Abstract

Many authors have contributed to the understanding of the nature of bureaucracy., In general, however, they can be sorted into two major groups, those who discuss ideal bureaucracies without problems or defects, and those who concentrate on explanations of why and how things go wrong.

That most organizations have symptoms of illness is apparent to even the casual observer. However, it should be obvious that most of these organizations do produce some useful output. Trains and aeroplanes do run more or less on time, the post office eventually delivers most of the mail, automobiles and other mechanical devices manage to run to the limited satisfaction of most consumers.

This paper provides an understanding of why things go right and how they can be made to go even better.

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