Leveraging Citizen Data to Improve Public Services and Measure Progress Toward Sustainable Development Goal 16

20498 8 109406 2 331882 document 109406 Sustainable Development - 2025 - Fraisl - Leveraging Citizen Data to Improve Public Services and Measure Progress Toward.pdf application/pdf 1a675d2c0a449800826702ec2efb0708 MD5 1110670 2025-04-02 08:07:23 https://pure.iiasa.ac.at/id/eprint/20498/1/Sustainable%20Development%20-%202025%20-%20Fraisl%20-%20Leveraging%20Citizen%20Data%20to%20Improve%20Public%20Services%20and%20Measure%20Progress%20Toward.pdf 20498 1 1 application/pdf text en public cc_by_4

Sustainable Development - 2025 - Fraisl - Leveraging Citizen Data to Improve Public Services and Measure Progress Toward.pdf

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http://eprints.org/relation/isVersionOf https://pure.iiasa.ac.at/id/document/109406 http://eprints.org/relation/isVolatileVersionOf https://pure.iiasa.ac.at/id/document/109406 http://eprints.org/relation/issmallThumbnailVersionOf https://pure.iiasa.ac.at/id/document/109406 archive 353 disk0/00/02/04/98 2025-04-02 08:10:16 2025-12-03 10:47:00 2025-04-02 08:10:16 article show 1 Fraisl D. 2123 0000-0001-7523-7967 Neves M. Seidu O. Darpoh C.K. Basnyat A. Usheva F. Tungbani B. Ankamah D. See L. 8571 0000-0002-2665-7065 Gadgil A. Leveraging Citizen Data to Improve Public Services and Measure Progress Toward Sustainable Development Goal 16 pub ASA NODES This paper presents the results of a pilot study conducted in Ghana that utilized citizen data approaches for monitoring a governance indicator within the SDG framework, focusing on indicator 16.6.2 citizen satisfaction with public services . This indicator is a crucial measure of governance quality, as emphasized by the UN Sustainable Development Goals (SDGs) through target 16.6 Develop effective, accountable, and transparent institutions at all levels . Indicator 16.6.2 specifically measures satisfaction with key public services, including health, education, and other government services, such as government‐issued identification documents through a survey. However, with only 5 years remaining to achieve the SDGs, the lack of data continues to pose a significant challenge in monitoring progress toward this target, particularly regarding the experiences of marginalized populations. Our findings suggest that well‐designed citizen data initiatives can effectively capture the experiences of marginalized individuals and communities. Additionally, they can serve as valuable supplements to official statistics, providing crucial data on population groups typically underrepresented in traditional surveys. 2025-03-26 published doi:10.1002/sd.3441 2612 276 public Sustainable Development 33 4 5968-5982 TRUE 0968-0802 Curating, Replicating, Orchestrating, and Propogating Citizen Science across Europe (CROPS, HE 101131696) yes info:eu-repo/grantAgreement/EC/HE/101131696//CROPS info:eu-repo/semantics/article info:eu-repo/semantics/openAccess