It has been commonly recognized that training and education are success factors of advanced production automation systems. There are, however, only few answers to the questions of how to train personnel during implementation and change, how to educate trainers, or how to educate planners and managers. 

As a part of the collaborating network of the IIASA CIM-Project, several case studies have been carried out in Finland, where design and training methods were assessed during the real implementation process and new training methods were used and tested as a part of the real design process. This paper presents the results of case studies assessing the training and psycho-sociological impacts of the information systems and it also provides practical guidelines and procedures for training problems. The paper gives a valuable insight into this important topic.